Privacy policy

Who we are

Porchlight Claims is a brand of Tx Civil Help Inc, 5900 Balcones Dr #13025, Austin, TX 78731. For any privacy question, email uma@porchlightclaims.com.

What we collect

• From public county and court records: names, property addresses and parcel numbers, case numbers, and the amounts a county lists as held.
• From commercial data providers: email addresses and mailing addresses that may belong to a person named on a county's list.
• From you: your messages to us, and the details and documents you send for your claim, such as a copy of your ID.
• Payments are handled by our payment processor. We never see or store your full card number.

How we use it

• To tell you about money a county lists in your name.
• To prepare documents at your direction and answer your questions.
• To keep the records the law requires.

We do not sell your information. We share it only with the service providers we need to operate (text messaging, email, payments and contact lookup) and when the law requires it. We send your ID and claim documents to no one but you.

Text messages

We text only people who asked us to. You can ask us for texts with the sign-up form on our home page, by texting us first, or by giving us your mobile number when you write to us. When you use the form, we keep a record of your name, your number, the time, and the consent wording you agreed to.

Our texts answer your questions and tell you about your claim packet. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to stop. Reply STOP to any text and we stop, permanently. Reply HELP for help, or email uma@porchlightclaims.com.

We do not share your mobile number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party. We give your number only to the messaging provider that delivers our texts, and where the law requires it.

Email

We may send one first email about money a county lists in your name. Every email that isn't a reply to you includes an unsubscribe link, and we honor unsubscribes permanently.

Your documents

We use your ID and claim details only to prepare your packet, and we keep them only as long as we need them for your claim and our records.

Your choices

Email uma@porchlightclaims.com to ask what we hold about you, to correct it, or to ask us to delete what the law doesn't require us to keep. If you ask us never to contact you again, we won't.

Security

Your information is kept in access-controlled systems, and your documents are shared only with you. No system is perfect, and we handle your information with the care we'd want for our own.

Changes

If this policy changes, we'll update it here and change the date at the top.